The importance of C-Suite’s focus on the Patient Experience (PX) was a central theme of this year’s Beryl Institute PX Conference. While the rapid growth of the Institute — now over 55,000 members and guests strong —speaks to the urgency…
HIMSS 2017 — the healthcare industry’s largest conference and exhibition of Health IT — just took place in sunny Orlando. Over 40,000 people attended, along with nearly 1,200 exhibitors. I was honored to be a speaker at this event, in…
The Beryl Institute Patient Experience Conference Lunch & Learn March 21st 11:15am 9 min? 15 min? The amount of time doctors spend with patients has declined and is causing satisfaction issues and leading to poor outcomes. So can we create…
DEMANDING A DELIGHTFUL CARE EXPERIENCE FOR PATIENTS February 20, 2017 — 01:30PM EST - 02:30PM EST Orange County Convention Center Description According to Gallup, more than half of Americans asked have a somewhat or very negative view of the healthcare…
“Why are you going to CES? You aren't going to see any healthcare-related solutions” This is the common thing I heard from colleagues, friends and others when I told them I was going to CES 2017 to check out the…